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Bufest Slots Support

Stuck on a world, missing a symbol, or seeing something odd on the reels? Press the button and leave a note. Mia, who makes the game, reads every message.

Prefer email? Write directly to mia.dalton80@gmail.com.

Reply within ~3 working daysEnglishFree to play, for fun only
Cash-out tickets

Quick answers

Ticket 001Progress

My collection or worlds disappeared.

Progress is saved only on your device. Reinstalling the app, clearing its data or switching phones resets it. We have no server copy, so we can't restore it. Device backups may sometimes bring it back.

Ticket 002Coins

Can I cash out my winnings?

No. Coins and rewards are virtual and have no cash value. Bufest Slots is a fun-only game with no real-money betting and no payouts of any kind.

Ticket 003Worlds

How do I unlock the next slot world?

Keep spinning and collecting. New worlds open as you make progress, and you never have to pay for access. Check the progress screen to see what's next.

Ticket 004Technical

The reels freeze or the app closes.

Update to the latest version from your app store, restart your device, and make sure you have free storage space. If it still happens, send us your device model and OS version.

Ticket 005Privacy

What data does the game collect?

None about you. There are no accounts, and everything stays on your device. The full details are in the Privacy Policy.

Ticket 006Sound

How do I mute the music?

Open settings in the game and switch sound or music off. Your choice is saved on the device.

Ticket printer

Send us a message

Bufest · Help deskReady

This form does not upload anything. If you need a reply, please also email mia.dalton80@gmail.com.

TICKET #000000

Thank you, player!

Your note has been printed. For a direct reply from Mia, send the same message by email:

Email mia.dalton80@gmail.com

House notes

Before you write

Fun onlyBufest Slots has no real-money gambling. If you need help with gambling elsewhere, contact a local support service.
Include detailsTell us your device model, OS version and app version, plus what you tapped before the issue.
Read the rulesThe Terms of Use cover virtual items, fair play and updates.